WELCOME TO POINTEK SERVICE CENTER
We cannot undermine the benefits of having a healthy after sales services. It is therefore our Culture in Pointek to regard sales as complete when it is known that complaints get best timely resolutions.
The following are services rendered:
- Phone and Tablet Repair. Visit any service center close to you.
- Thorough follow up for warranty covered devices with OEM’s
It is very important to know the warranty policy as a customer.
WARRANTY AND POLICIES
From the date of purchase, different OEMs’ comes with different warranty period and policies. Highlighted are few brands warranty periods.
Apple: Any device that develops any manufacturer’s defaults during the period of the 12 month warranty periods gets an instant swap as Apple does not fix warranty devices (device only).
Samsung: Samsung offers 2 years warranty but only swap devices within 1 week (7 days) of purchase if any manufacturers fault is detected.
TECNO, INFINIX: They offer 13 months warranty on all purchased devices. The service center (CARLCARE) swaps devices within 48 hours (2 days) of purchase. Also they swap a device when it return rate is 4 at the service center.
GIONEE, FERO, LG et al: All Offers 12 month warranty policies.
Limited warranty coverage to consumer shall cease and no longer be available under any of the following conditions;
- Exposure to Liquid/oil intrusion, spill of foods
- Natural disaster like fire outbreak
- Electrical surge
- Physical damages more as; Broken screen, broken Phone parts etc, caused as a result of falling device or maladjustments to consumer controls or other acts which are beyond the resources/controls of the company, and defects that arises not due to normal wear and tear of the product.
- The customers did not approach the company of purchase (Pointek) or its authorized service center about an alleged defects.
- Accessories are not covered; chargers, earphone, removable battery, data cable, OTG Cable (if any)
- Third party software not authorized by the OEM Service centers
- Act of God.